Refund Policy – Live Poultry

 

At The Fluffy Thistle, we take great care to ensure all chicks and birds are healthy at the time of sale. Please note the following conditions:

 

No Refunds or Returns

All poultry sales are final. We do not offer refunds, exchanges, or replacements under any circumstances, including but not limited to sexing outcomes (e.g., if birds develop into roosters). All chicks are sold as unsexed unless otherwise stated.

 

Health at Time of Sale

Birds are sold in good health. Once they leave our premises, we cannot be responsible for their ongoing care, health, or survival.

​

Please note: Fertility is checked regularly, but hatch rates cannot be guaranteed once eggs leave our premises due to variations in transport and incubation conditions.

 

Rooster Return Scheme

If you find yourself with more roosters than you can keep, we do offer a rehoming option. We are happy to accept unwanted roosters back into our flock. Please note that this is a return only scheme — no payment, refund, or exchange will be provided.

 

 

By purchasing poultry from The Fluffy Thistle, you agree to these terms.